Remote support


Is your system reporting errors and you need support right away? The technical support hotline from Berndorf Band Group is available to assist you during hotline hours. Remote support services are also available if required.


Our remote services provide additional support by connecting directly to your machine control system. This is the fastest way to resolve malfunctions worldwide. For extensive technical support, we offer contract models individually tailored to your products and needs to provide you with the best service possible.


Our remote support service

  • Remote maintenance: worldwide, location-independent identification and resolution of incidents in the shortest time possible
  • E-service platform: System documentation, operating and maintenance manuals, spare parts lists, assembly drawings and service contract data are all pooled together on one E-service platform
  • Telephone and video support for quick access to support staff


Berndorf Band Group remote support services–advantages at a glance

  • Telephone support hotline with personal contact to Berndorf Band Group experts
  • Visualization through video
  • Remote system maintenance saves on costs and time
  • Experienced service technicians available immediately



T: +43 2672 800 266


Monday – Thursday: 9:00 – 16:00 (CET), Friday: 9:00 – 12:00 (CET)